5

I am very impressed with my experience at Performance Auto. I called late in the day because my headlight was out and was worried about driving in the dark. Ken responded if you can be here in 15 minutes, we can help you get that fixed. Upon my arrival, Ken instantly recognized my car as described with headlight out. He offered me a place to sit out of the cold, and off he went to care for my car. Within 15 minutes or less, my light was back to working. When I asked Ken what I owed, he waved me on. This review is a double thumbs up for this kind of treatment. I'll definitely be back here if the need ever arises again.

5

This place is a gem for me that I wish I could keep to myself. But I want these guys to continue to succeed and do well in this business. As it is important to get the job done right at a fair price, they also do well in being kind to the customer, direct with the problem/solution, and being responsive and prompt when contacting these guys for help (even emailed on the weekend when they are closed, they still responded the same day!). As long as you are truthful and kind to them, they will treat you with the same respect. Some background on myself: I consider myself somewhat of a "car guy" as I do my research and fix as much as I can when it comes to car maintenance/mods until I need to pass it on to a mechanic. I've done my share of an average person spending time under the engine (changing engine oil, transmission fluid, brakes, suspension, cv axle, headers, and other aftermarket mods). I've been to my share of untrustworthy mechanics and these guys do not fit that bill. They didn't ask me to write a review for them, I offered because of the positive experience I had at all 3 encounters. They may not remember me each time I went, but that's okay because it is probably due to all the customers they get and it also shows the consistent positive character of this place to anyone/everyone. So instead of writing 1 review for 1 job, below is a list of things I got done here this year. Car issues fixed with success: 1. Change transmission fluid, filter, and pan - normal maintenance item on our van after 60k - i was thinking of doing it myself, so I ended up buying the replacement pan and filter - concerned of any pan leaks I may encounter after putting on the new pan, I decided to let the pros do this job - after a couple oil changes later, no leaks have been found 2. AC Charge - originally, I bought some R-134a canisters and a simple recharge kit - since the recharge kit wasn't working, i assumed it may be a bigger issue - I had these guys do the recharge after diagnosing the AC issue and ended up returning the defective product - AC stays nice and cool through the hot summer 3. CV axle replacement - this job wasn't the easiest to do from my experience on another car - I didn't have a whole day to spend on this job, so I gave it to the pros. - it turned out after the job was complete, the transmission was leaking fluid (found puddles of oil about 1 1/2 days later) - contacted the guys over the weekend, and they responded promptly to bring it in Monday to inspect - turned out the replacement axle had a product defect that somehow passed through quality control successfully; it's one of those little things any mechanic would not have noticed until after the leaks - these guys replaced with another new axle made from another company and no leaks since at no extra charge

5

These guys are awesome and I will be now going them to for all my auto repairs. I needed my evap valve replace for my Infiniti G37 coupe, so they ordered the parts and came in a day later. Expect to leave your car there for half a day depending on what needs to be done. These guys are reasonable and will not rip you off. They are trustworthy and I recommend them to anyone. Thanks a lot guys!

5

Excellent service. changed oil, replaced battery and front struct. Saved me lots of money from taking to the dealer. The new owner Brad is friendly I might add.

5

It is always difficult to gauge how good an auto repair shop is until you've gone through the process with them from A to Z. Luckily for me, I placed my bet on PAC, and they did not disappoint! From Brent's (owner) response to my quote request, to my live conversation with Ken (general manager), it was very clear that this shop upholds the true meaning professionalism and honesty! We discussed what I felt needed to be done on my vehicle, but more importantly we discussed what is typically addressed based on mileage and normal wear and tear. They assured me that a full diagnosis would dictate their recommendation, but they would only execute upon my approval. Brent kept me informed every step of the way, and gave me an accurate estimate for the repairs I agreed to. I typically take my vehicles to the dealership, so I guess you can say I finally got tired of wasting money on ridiculously inflated labor charges. My repair was done with OEM parts, and my car is running like it is brand spankin' new! Get this, I live in San Jose, but I now make the trek to Fremont to get ALL of my vehicles serviced by PAC. That should sum up how good these guys are.

5

Probably this will be the only place i'll go to fix my car. I did deep research on my cars transmission and security electronics problem. When mechanic started to explain the problem i found him being honest and clear, his words match exactly with what i found from my research. I've been in half dozen places and this place stands out. Good luck to their business!

5

High quality service! Owner is an awesome guy to work with, very professional and helpful. Took my m3 f80 here for a new exhaust install. Job well done by the team

5

Bud and team are good honest people.

5

Found Performance thru a referral from a friend. My car had developed a crack in the windshield that had finally spread to the point that it was affecting my visibility. I spoke with Kent? at the shop who was able to book an appointment for me the next morning, all at a very reasonable price. Dropped the car off in the morning and was able to pick up the same day after work. When we were going over the car, I asked about giving the car a general health chekc since I was going on a long road trip for the holidays. I was going to do this at the dealership but found that these guys can do the same thing for half the cost. Will be taking my car back in next week. Thanks again!

5

Came by this shop due to their reviews on both Google and Yelp. I usually go to the dealership in Redwood City but was in the Fremont area when my car wouldn’t start. I called the shop mid afternoon and they said I can have my car towed over for diagnosis. They quickly identified the issue, and were able to repair my car by early the next morning. Great service, quick turnaround, happy customer. Thanks Ken!

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