went here for 2nd opinion, and Bud patiently helped me, and seems truly care on my problems. explained in detail, step by step, gave me a crash course on car maintenance, detail on services need to be done, etc...I'm very impressed on his patience, and honesty. He told me i got rip off from the other shop (F*** you "All Ways Automotive" ! - read my review) that did the first batch, and proved that he was right by comparing prices online (now, i know how easy it was to verify parts online).. I was so clueless on cars, you can ask me anything about computers, but not cars... :P i understand cars a bit after my car fixed by his shop.. understand basic maintenance on BMW cars, and know how to verify / compare car parts online... all explained by him in great details, with pictures, his cool car-software, all printed out for me for future reference. and he also taught me to file complaint to BBB and BAR if I am not satisfied with any car repair shop in US.. never heard of those agency before until met Bud... I'll refer him to my friends/family, and my cars will be maintained by him from now on.. and i'm confident they will be in good hands... Thanks again Bud! :)