Fremont Auto Repair

5

Absolutely pleased and awe-struck with the customer service at Performance Auto! They have absolutely won my business. I originally was looking for a shop to do my basic, periodic Honda service, as the dealership was too expensive. I called a few shops and got the most friendly, supportive response from Performance Auto. The two customer-facing guys are absolutely empathetic, and yet super knowledgeable about all the car stuff at the same time (obviously). I was flabbergasted when they gave me a discount for patiently waiting so long for my service. Call that above-and-beyond customer service. In addition to this, a few days later my "service" light went on again. I called to ask why and they asked me to bring the car ASAP, wanting to get down to the issue. Low and behold, I just needed my tire pressure adjusted (which wasn't part of the service I requested- so totally my fault not theirs)! The service desk guy did it for me in a jiffy, wasn't annoyed at all, and was super friendly throughout. They made sure I had a comfortable experience. Im sad that I'm blanking on their names- but so long as it's the two black-haired guys who work up front, you'll be well taken-care of. I absolutely recommend this place and would give it six stars if I could, for their people skills and awesome service.

5

I had the pleasure to meet the manager today. His name was Ken and like other employees he was very honest and helpful. Showed me what I was doing wrong while changing my battery. Thank you so much.

5

I was in town a few weeks ago visiting some friends in Northern California. As I was driving home to L.A., my car gave me a low oil warning. We jumped on trusty yelp and found this shop as we were passing through Fremont. They were able to take us in without an appointment and with little wait. Good service, skilled work, got us home safe and sound. Thanks again!

5

The shop was highly recommended by friends, so I gave them a try for the first time this week. Went in there for an interment starter problem on my Infiniti, but their mechanic was able to diagnose the problem and took care of the problem that I've been having for months. This was my first time in the shop and it will not be the last. Pro: * Great customer service from front office * Great mechanic * Open and honest dialog * Don't feel like been oversold * They work hard to meet your time line Con: * Live in Santa Clara, so a little bit of a drive. Will definitely use this shop again.

5

Ken squeezed me in for a same day pre-purchase inspection and was very accommodating! The mechanic Gabe was the best mechanic I have ever had - he carefully inspected the car and explained the issues in detail with great explanation. I highly recommend them to anyone!!!

5

Bud is the perfect technician. You can trust him with anything and you know he will do his best. I always go to him if my BMW has any issues. His prices are just perfect and you know you will never be overcharged. To top it off, you get good service every time you visit them. Im a happy customer!

5

Friendly, knowledgeable, and trustworthy staff. They will take great care of you and will tell you what it takes to get the job done. These are the type of guys that you can confidently refer your mom, sister, or friends to. I'll definitely be back ! Tell Ken, that James sent you.

5

Bought my first car and was looking to get it inspected to make sure it didn't have hidden problems that would come up later. The staff was very helpful and explained every issue and it made the decision of having these things fixed a no brainer since it was clear it should be fixed in a certain way. My Jeep had an oil leak and they showed me where it was leaking and why it had spread to other areas. The belt was replaced and it fixed the noise issue, an inexpensive fix and they told me it happens when belts get old. They also walked me through how the brakes work and why they still have many miles left, the importance of replacing the spark plugs soon based on the mileage of the car, and other things that will help me know if there are issues coming up without having to take the Jeep in. Highly recommended place. I can't say enough.

5

Bud and his guys are the best. Been regular customers for over 8 years. We don't go anywhere else. Best quotes, best service. The ONLY negative- they don't open on weekends anymore.

5

Took my Mercedes c300 today for A1 service. Bud the owner was great and efficient. I waited there for about 30-40 minutes and the job was done ! Very good service.

Performance Auto Care LLC is committed to ensuring effective communication and digital accessibility to all users. We are continually improving the user experience for everyone, and apply the relevant accessibility standards to achieve these goals. We welcome your feedback. Please call Performance Auto Care (510) 659-9718 if you have any issues in accessing any area of our website.